Frequently Asked Questions
Getting Started
How much does ClippingCash cost?
We offer flexible pricing plans starting at $29/month for small businesses. The Professional plan is $79/month with unlimited features. Enterprise plans with custom pricing are available for larger operations. All plans include a 14-day free trial with full access to all features—no credit card required to start.
Can I try ClippingCash for free?
Yes! All new accounts get a 14-day free trial with full access to all features, including customer management, job scheduling, payments, and reporting. No credit card is required to start your trial.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers for annual plans. Your customers can pay you using credit cards, bank transfers, or PayPal through our integrated payment system. Multiple payment options increase collection speed and customer convenience.
Can I import my existing customer data?
Yes! We support bulk import from CSV files, spreadsheets, and other formats. Contact our support team and we'll help you migrate your customer database to ClippingCash. Most migrations take less than an hour.
Is there a setup fee?
No setup fees. You pay a monthly subscription. Cancel anytime with no penalties. We want to make it easy to try ClippingCash risk-free.
Security & Privacy
Is my data secure?
Absolutely. Your data is encrypted in transit and at rest with enterprise-grade security (AES-256). We're PCI DSS Level 1 compliant for payment data, GDPR compliant for privacy, and conduct regular security audits. We also provide 99.9% uptime guarantees with automatic backups.
Who can access my customer data?
You control access completely. You set role-based permissions for each team member—what they can see and do. Customer data is never shared with third parties without your permission. You own your data and can export it anytime.
What happens to my data if I cancel?
Your data remains accessible for 30 days after cancellation so you can export it. You can request complete deletion anytime. Your data is yours.
Do you offer two-factor authentication?
Yes. Two-factor authentication (2FA) is available for all accounts and highly recommended for extra security. You can use authenticator apps like Google Authenticator or Authy.
Features & Functionality
Does ClippingCash work offline?
Yes. The mobile app has offline mode. Team members can view assigned jobs, update status, and take photos even without internet connection. Data syncs automatically when connection is restored.
Can my team use the mobile app?
Yes! ClippingCash works on all devices—iPhones, Android phones, tablets, and computers. Your team gets full functionality on mobile including job details, photo upload, time tracking, and status updates.
How do I add team members?
In your account settings, go to Team Members and click Add. Enter their email address and select their role (Owner, Manager, Accountant, Crew). They'll receive an invitation email. You can edit permissions anytime.
Can I set different permissions for different team members?
Yes. ClippingCash offers role-based access control:
- Owner: Full access
- Manager: Can manage customers, jobs, team, and view reports
- Accountant: Can view financial reports and manage invoices
- Crew: Can view assigned jobs and update status
You can also create custom roles.
Does ClippingCash integrate with my accounting software?
Yes! ClippingCash integrates with QuickBooks Online, Xero, FreshBooks, and Wave Accounting. Invoices automatically sync to your accounting software for accurate bookkeeping.
Can I create recurring services?
Yes. Set up recurring services (weekly, bi-weekly, monthly) once and let the system schedule them automatically. No more manual scheduling. Great for creating predictable revenue.
What reports are available?
We offer reports for revenue, profitability, crew productivity, customer analysis, service trends, and custom date ranges. Export reports as PDF or CSV for sharing with accountants or lenders.
Payments & Billing
How do customers pay me?
Customers can pay online through invoice links you send them. We accept credit cards, bank transfers, and PayPal. You can also send payment reminders automatically if an invoice is overdue.
Do you charge per payment?
No. Payment processing fees vary based on payment method (typically 2-3% for credit cards, flat fee for ACH). You set your pricing; the fees come out of what customers pay, not additional charges.
Can I offer payment plans?
Yes. You can set up partial payment schedules for larger jobs. Set the schedule and send payment requests. Customers get reminders and can pay through secure links.
Can I cancel my subscription anytime?
Yes, you can cancel anytime with no penalties. Your data remains accessible for 30 days so you can export everything. We want you to stay because you love ClippingCash, not because you're locked in.
Support & Help
Do you offer support?
Yes! We offer email support to all customers during business hours. Professional and Enterprise plans get priority support with faster response times and optional phone support. Our support team is friendly and knowledgeable about lawn care business.
How do I contact support?
Email support@clippingcash.com or use the in-app chat. Response time is typically within 4 business hours for standard support, 1 hour for priority support customers.
Is there a knowledge base or documentation?
Yes. We have extensive documentation, video tutorials, and a community forum where users share tips and best practices. Check our Help Center or contact support for answers.
Do you offer API access?
Yes! ClippingCash has a powerful REST API for custom integrations. Contact sales@clippingcash.com for API documentation and to discuss your integration needs.